Return and Refund Policy

**Return and Refund Policy**

**Effective Date: 12 September 2024**

Thank you for shopping with Grow Labz. We are committed to ensuring your satisfaction with our products. This Return and Refund Policy outlines our procedures and guidelines for returns and refunds.

**1. Return Policy**

1.1 **Eligibility for Returns**
You may return products purchased from Grow Labz within 7 days of receiving your order. To be eligible for a return, the product must be:
– Unopened and in its original packaging.
– In a resalable condition.
– Accompanied by the original receipt or proof of purchase.

1.2 **Non-Returnable Items**
The following items are non-returnable and non-refundable:
– Products that have been opened or used.
– Custom or personalized items.
– Sale items or gift cards.

1.3 **Return Process**
To initiate a return:
1. Contact our customer service team at [growlabz2022@gmail.com](mailto:growlabz2022@gmail.com) with your order number and reason for return.
2. Our team will provide you with return instructions and a return authorization (RA) number.
3. Pack the product securely in its original packaging and include a copy of your receipt or proof of purchase.
4. Ship the product to the address provided by our customer service team.

**2. Refund Policy**

2.1 **Refund Process**
Once we receive and inspect your returned product, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.

2.2 **Shipping Costs**
Shipping costs for returning the product are the responsibility of the customer, except in cases where the return is due to a mistake on our part (e.g., incorrect or defective items). In such cases, we will cover the return shipping costs.

2.3 **Partial Refunds**
In certain situations, only partial refunds may be granted (if applicable):
– Products that are not in their original condition, damaged, or missing parts for reasons not due to our error.
– Any item not in its original condition, is damaged, or is missing parts for reasons not due to our error.

**3. Exchanges**

We currently do not offer exchanges. If you wish to exchange a product, please return the original product for a refund and place a new order for the desired item.

**4. Defective or Incorrect Items**

If you receive a defective or incorrect item, please contact us within 7 days of receipt at [growlabz2022@gmail.com](mailto:growlabz2022@gmail.com). We will provide instructions for returning the item and arrange for a replacement or refund.

**5. Contact Us**

If you have any questions about our Return and Refund Policy or need assistance with a return, please contact us:

**Address:** Suarabh PCO, Kailash Nagar, JK 1 Kanpur, Uttar Pradesh, 208008, India
**Phone:** +91 99587 11174
**Email:** growlabz2022@gmail.com

Thank you for choosing Grow Labz. We appreciate your business and are here to help ensure your satisfaction with our products.