Shipping & Returns
At GrowLabz, we strive to ensure that your shopping experience is as smooth and convenient as possible. Here are the details regarding our shipping policies:
Shipping Locations
We currently ship our products throughout India. For international shipping, please stay tuned as we work towards expanding our services.
Processing Time
All orders are processed within 1-3 business days. You will receive a confirmation email once your order has been shipped, which will include tracking information to help you monitor your shipment.
Shipping Rates
Shipping costs are calculated at checkout based on your location and the weight of your order. We offer competitive rates to ensure you receive your products without added stress.
Delivery Times
Estimated delivery times vary based on your location:
– **Metro Areas:** 3-5 business days
– **Non-Metro Areas:** 5-7 business days
Please note that delivery times may be affected by factors such as holidays, weather conditions, and logistics delays.
Lost or Damaged Items
If your package is lost or damaged during transit, please contact our customer service team at **growlabz2022@gmail.com** within 7 days of delivery. We will work with you to resolve the issue promptly.
Returns Policy
At GrowLabz, we want you to be completely satisfied with your purchase. If for any reason you are not, we have a straightforward return policy:
Return Eligibility
You may return any unused and unopened products within 30 days of receipt for a full refund or exchange. Please ensure that items are in their original packaging and condition.
How to Initiate a Return
To initiate a return, please follow these steps:
1. Contact our customer service team at **growlabz2022@gmail.com** with your order number and the reason for the return.
2. Our team will provide you with a return authorization and instructions on how to send the item back.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped). We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value.
Refund Processing
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days and applied to your original payment method.
Exchanges
If you wish to exchange a product for a different item, please contact us to initiate the process. The same return policy applies for exchanges.
If you have any questions about our shipping and returns policies, please feel free to reach out. Thank you for choosing GrowLabz!